Overview
Home Flow Zone ("we", "us" or "our") respects your privacy. This policy explains what information we collect when you use homeflowzone.com, why we collect it, how we look after it, and the choices you have. It applies to this website, our enquiry forms and our email newsletter.
By using this website you agree to the practices described here. If you do not agree, please do not submit information through the site.
Information we collect
We only ask for information we genuinely need in order to reply to you or send you what you requested.
Information you give us
- Contact details such as your name, email address and telephone number.
- Project details you choose to share, such as the rooms involved, your goals, timing and any drawings or photographs you attach.
- Newsletter preferences, including the topics you are interested in.
- Any correspondence you send us by email, telephone or through the site.
Information collected automatically
- Basic technical information such as browser type, device type, approximate region and the pages you visit.
- Referring pages and the time spent on pages, used in aggregate to understand what is helpful.
We do not intentionally collect sensitive personal information, and we ask that you do not include such information in enquiry messages.
How we use your information
We use the information you provide to:
- Respond to enquiries and prepare estimates, site visits and written scopes.
- Communicate about a project, including scheduling, changes and handover.
- Send the newsletter you asked for.
- Improve the website and understand which information is most useful to visitors.
- Meet our legal, accounting and insurance obligations.
We rely on your consent for marketing emails, on the steps needed to respond to your request, and on our legitimate interest in running and improving a small design and build studio. You can withdraw consent at any time using the unsubscribe page or the link in any email.
Cookies and similar technologies
This website uses a small number of cookies and similar technologies to keep the site working and to understand how it is used.
- Essential cookies support basic functions such as remembering form state within a session.
- Analytics cookies, where used, help us see which pages are visited so we can improve them.
You can block or delete cookies in your browser settings. Blocking essential cookies may affect how parts of the site behave. We do not use cookies to sell advertising.
Newsletter subscriptions
If you subscribe, we store your name, email address and stated interests so we can send the newsletter you asked for. Every email includes an unsubscribe link, and you can also use the unsubscribe page at any time.
We may use a third-party email service provider to deliver newsletters. That provider processes your details only on our instructions and only for that purpose.
Sharing and disclosure
We do not sell your personal information. We share it only where necessary, with:
- Members of our studio and vetted trade partners who need the information to progress your project.
- Service providers such as website hosting, email delivery and accounting tools, bound by confidentiality.
- Professional advisers, insurers or authorities where required by law or to protect our rights.
- A successor organisation if our business is transferred, subject to this policy.
How long we keep information
We keep enquiry and project records for as long as needed to serve you and to meet legal, warranty and insurance requirements. Newsletter details are kept until you unsubscribe or ask us to delete them. Where information is no longer needed, we delete or anonymise it.
Security
We take reasonable technical and organisational steps to protect your information, including restricted access within the studio and encrypted transmission for form submissions. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a breach affecting your information, we will notify you where required by law.
Your rights and choices
Depending on where you live, you may have the right to:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct information that is inaccurate.
- Ask us to delete information we no longer need.
- Object to or restrict certain processing.
- Withdraw consent for marketing at any time.
- Request that your data portability be honoured where it applies.
To make a request, contact us using the details below. We may ask for proof of identity before acting, and we will respond within the timeframe required by applicable law.
Children's privacy
This website is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us and we will delete it.
Third-party links
Our site may link to other websites, including map services and social platforms. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.
Changes to this policy
We may update this policy as our studio or the law changes. The current edition is always available on this page, and material changes will be highlighted on the site. Continued use of the website after an update means you accept the revised policy.
Contact us
If you have questions about this policy or how your information is handled, please contact the studio:
- Email: contact@homeflowzone.com
- Telephone: +1 802-334-8222
We will do our best to resolve any concern quickly and clearly.
This page is provided for clarity and general information. It is not legal advice, and it should be read together with any written agreement between you and Home Flow Zone.